Frequently Asked Questions

Please allow up to 5 business days to verify and process your order and between 5-10 business days for delivery. You will receive an email notification once your order has shipped.

Orders placed over the weekend or on holidays will begin processing the next business day.

During high order volume periods we may require additional processing time.

Please visit our shipping page for additional information and estimated delivery times.

All orders containing jewelry require a signature to release the package. Please ensure someone is available to sign for the delivery. Jewellery is final sale and cannot be returned or exchanged.

This is a pre-order item. Pre-order closes Monday, September 28 at 10AM ET. Estimated shipment time is 12 weeks from order confirmation.

This item is final sale and is not eligible for modification, cancellation, return or exchange.

All items purchased with Degrassi pre-order items will be shipped at the same time. If you would like items that are not on pre-order to arrive earlier we recommend making separate orders. For more information click here.

Unpacking Your Britto Print

Your print has been carefully rolled and shipped in a protective tube to help ensure it arrives safely.

1. Remove the end cap from the tube.
2. Carefully remove the print and protective packaging from inside the tube.
3. Gently slide the print out of the protective plastic sleeve.
4. Unroll the print on a clean, flat surface.
5. Remove the protective sheet covering the artwork.

Please handle the print with care during unpacking and avoid creasing or folding the artwork.

Repacking Your Britto Print

If you need to place the print back into the tube:

1. Lay the protective sheet back over the artwork.
2. Gently roll the print, taking care not to crease it.
3. Carefully slide the rolled print back into the protective plastic sleeve.
4. Pull the plastic ends outward and tuck them around the rolled print.
5. Place the print back into the shipping tube and secure the end cap.

If you live close to one of our boutiques, contact us and we can check for availability at your most convenient location(s).

Please review our return policy here.

Once an order is placed, we're unable to make any changes or cancellations.

We recommend double-checking all details before completing your purchase. If you have any questions or need help, feel free to contact us.

We currently accept Visa, Mastercard, American Express, Apple Pay, Google Pay, DirectPay and AfterPay.

CANADA

Please ensure that the billing address is consistent with your bank’s records. Otherwise, you will need to contact your bank/credit card provider as we cannot resolve credit card issues on our end.

If you have any questions or need help, feel free to contact us

INTERNATIONAL

For International orders, please allow up to 5 business days to verify and process your order and between 5-15 business days for delivery.

Orders placed over the weekend or on holidays will begin processing the next business day.

During high order volume periods we may require additional processing time.

Please visit our shipping page for additional information and estimated delivery times.

Orders placed by customers residing in Canada will be charged in Canadian Dollars (CAD).